Overview
MatrixLab is dedicated to safeguarding your data and honoring your privacy. Below is a comprehensive overview of how we manage your personal information.
1) Who This Policy Is For
This policy pertains to all users of our website and services, including Shopify merchants using MatrixLab (“Merchants”) and their customers (“Customers”).
If you are a customer interacting with a Merchant using MatrixLab, please also review the Merchant’s privacy policy to understand how they handle your data.
2) When We Collect Data
When You Use Our Website and Services
- Direct Data Submission: Data you provide directly, such as when you register for MatrixLab or engage with our services.
- Automatic Data Collection: Data collected automatically through our systems, known as “log data,” which includes technical details about your device and usage.
When You Voluntarily Provide Information
- Registration Data: Your email address, name, and other personal details provided when you sign up for MatrixLab.
- Communication Data: Information provided when you subscribe to newsletters or other updates.
Information About Children
MatrixLab is not designed for individuals under the age of 16. If we discover that we have collected personal data from a child under 16, we will delete it promptly upon request.
Information from Third Parties
- Merchants: Information provided by Merchants, such as order and tracking details.
- Partners and Public Sources: Data from our partners, marketing activities, or publicly available sources that help us improve your experience.
3) Type of Data We Collect
Contact Details
Includes personal information such as your name, email address, social media accounts (when connected), physical address, and phone number.
Log Data
Includes technical information such as:
- IP Address: Identifies your device’s location.
- Browser Details: Information about the browser and version you are using.
- Time Zone and Geolocation: Details about your geographic location.
- Login Information: Data on how and when you access our services.
- Operating System: Information about your device’s operating system.
Merchant Data
- Order Details: Information on purchases made through Merchants using MatrixLab.
- Tracking Data: Data related to the status and tracking of orders.
Usage Data
Includes interaction information such as pages visited, actions taken, and errors encountered.
4) How We Use Your Data
To Operate Your Account
- Manage Your Referral Program: Log you into your dashboard, process payments, and track referrals.
- Store Preferences: Keep your settings and preferences for a personalized experience.
- Track Referrals and Updates: Monitor how customers engage with your referral program and keep you informed.
To Improve Our Services
- Enhance Functionality: Test and refine features based on feedback and usage patterns.
- Conduct Research: Analyze data for research and development purposes.
To Provide Support
- Resolve Issues: Address problems through live chat, phone, or email support.
- Inform You: Notify you about changes or updates to our services.
For Marketing
- Send Updates: Provide information about MatrixLab’s features, new products, and relevant content.
- Promotional Communication: Inform you about marketing campaigns and updates.
Legal Obligations
- Comply with Laws: Meet legal requirements and defend against legal claims.
We do not sell your personal data. If MatrixLab is acquired or merged, your data may be transferred to the new owners to continue providing our services.
5) Your Privacy Choices
- Declining Data Submission: You can choose not to provide personal data, but this may limit your ability to use certain features or services.
- Cookies: You have the option to block or delete cookies through your browser settings. However, this may impact the functionality of our services.
- Opt-Out of Emails: You can unsubscribe from our email communications by following the unsubscribe instructions included in each email.
6) Your Rights
- Right to Access: You can request a copy of your personal data. We will provide this within one month, unless it adversely affects others’ rights.
- Right to Correct: You can update or correct your personal data through your MatrixLab dashboard.
- Right to Object: You can opt out of profiling or automated decisions that affect you.
- Right to Portability: Request your data in a portable format, like CSV, to transfer it to another service.
- Right to Erasure: Request the deletion of your personal data, provided it is no longer needed for our services.
- Right to Complain: You can file a complaint with a supervisory authority if you have concerns about how we handle your data. We encourage you to contact us first to address your concerns.
7) How We Protect Your Data
We implement various administrative and technical measures to protect your personal data, including:
- Encryption: To secure data in transit and storage.
- Access Controls: Limiting who can access your data within our organization.
However, no internet transmission is completely secure. We strive to protect your data, but cannot guarantee absolute security.
9) Data Retention
We retain your data as long as you use MatrixLab and for up to 6 months after you stop using our services.
10) Data Storage
Your data is securely stored using Amazon Web Services and may be processed outside the European Economic Area. We take steps to ensure adequate safeguards are in place.
11) Do Not Track (DNT)
We do not currently respond to DNT signals but are monitoring developments in privacy practices for potential future responses.
12) Cookies
We use cookies to enhance your experience. You can manage or block cookies through your browser settings. For details, refer to our full cookie policy.
13) Policy Changes
We may update this privacy policy periodically. Significant changes will be communicated, and we encourage you to review this policy regularly.
14) Data Security Vulnerability Acknowledgment SLA
We acknowledge data security vulnerabilities within 72 hours of identification and take prompt action to address them.
8) Social Media
We engage with users on social media platforms, including Facebook, Instagram, and Twitter. Each platform has its own privacy policy, and we recommend reviewing these policies to understand how they handle your data.